How to Get Your Money Back From Big Companies

Do you ever have complaints with big companies over poor products or services? If you do, this book is for you. An experienced business executive gives you secrets on how to get your money back for botched customer service and defective products, starting with ten sure-fire tips to help you get what you deserve. He publishes the actual (sometimes hilarious) complaint letters he wrote that returned thousands of dollars to him over just the last five years from a satellite TV provider, a consumer products company, a hotel chain and two airlines. And as an added bonus, he includes a simple fill-in-the-blank template to help you easily write your own letters. CEOs may learn a thing or two as well. So even if you do not have good writing skills, this guide will improve your personal finances by allowing you to act as your own consumer advocate to recover your hard-earned money. As Malcolm Gladwell states in his latest book David and Goliath "the powerful are not as powerful as they seem - nor the weak as weak."