Global Sourcing of Services

Strategies, Issues and Challenges

There are three stages to outsourcing: The first occurred at the dawn of industrial era in the 19th century, where mass production for consumption by many, became the norm and simple domestic means could not meet such demands. With the cost of labor soaring in developed countries, manufacturing of products started moving to countries like China to take advantage of labor arbitrage in the 1900s. This is the second stage of outsourcing. This book addresses issues and challenges in the third stage of outsourcing whose focus is on movement of services at electronic speed, utilizing the Internet platform.

The book includes short essay questions, multiple choice questions, mini-cases at the end of most chapters and glossary of terms. It can also serve as a good reference book for practitioners.

Contents:

• Editorial Preface

• Authors' Biographies

• Commendations

• Conceptual and Research Frameworks:

  • Global Sourcing of Services: Why, What, Where, and How? (Shailendra C Jain Palvia)
  • A Research Framework for the Impact of Cultural Differences on IT Outsourcing (Anil Gurung and Edmund Prater)
  • IT Outsourcing in the Public Sector: A Literature Analysis (Sonia Gantman)

• Client and Vendor Issues:

  • Lessons Learned from Global Information Technology Offshoring: Client and Vendor Perspectives (Peter Haried and K (Ram) Ramamurthy)
  • Offshore IS Vendors: Capability, Quality, and Performance (Prashant Palvia and Shailendra C Jain Palvia)
  • Vendor Risks in Remote Infrastructure Management Services (Saji K Mathew and Madhuchhanda Das Aundhe)
  • Critical Issues Facing IT Outsourcing Vendors in India (Shailendra C Jain Palvia and Prashant Palvia)
  • Client–Vendor Relationship Management in Global Sourcing (Christine V Bullen, Richard LeFave and Gad J Selig)

• Global Sourcing Life Cycle:

  • A Primer on Global Sourcing Life Cycle (GSLC) (Shailendra C Jain Palvia)
  • Offshore Outsourcing Business Models: An Analysis of Four Cases (Naureen Khan and Guy Fitzgerald)
  • Global Sourcing of Services: A Two Stage Model for Selecting a Vendor (Shailendra C Jain Palvia)
  • Strategy and Vendor Selection in IT Outsourcing: Is There a Method in the Madness? (Dev K Dutta, Kholekile L Gwebu and Jing Wang)
  • Successful Enterprise System Re-Implementation: A Multi-Sourcing Case Study (Per Svejvig)
  • Entry and Exit Strategies in Sourcing Engagement (Christine V Bullen, Richard LeFave and Gad J Selig)

• Project Management, Risk Management, and Social Capital in Global Sourcing:

  • Collaboration in Global Intra-Organizational Systems Development (Madhu T Rao and Gloria Sanchez)
  • Risk Assessment in IT Outsourcing (Saji K Mathew)
  • Role of Social Capital in Global Sourcing (Joseph Rottman and Mary Lacity)

• Glossary of Terms

• Multiple Choice Questions

• Answers

• Index

Readership: Undergraduate and graduate students (in MBA programmes) taking modules in management and for practitioners looking for a reference text.