Extended Summary Of Crucial Conversations: Tools For Talking When The Stakes Are High - By Kerry Patterson, Joseph Grenny, Ron McMillan, Al Switzler

DESCRIPTION OF THE ORIGINAL BOOKWe have all suffered this situation: We try to have a sensible conversation about something important when suddenly a bitter fight breaks out. How is it possible that two people who are usually reasonable and pleasant, end up in a screaming competition, even when both have identical goals? The book Crucial Conversations investigates the root that causes these types of problems.Kerry Patterson and her team of co-writers and leadership consultants describe several techniques for effective negotiation and conflict resolution, all in the context of important potential life-changing conversations. You will learn the techniques to transform critical situations into something positive. By focusing on searching for solutions, you can prevent critical dialogues from becoming a meaningless struggle. You'll also find tips on how to redirect a conversation on the right track when things have already begun to falter.The book also emphasizes on some issues often neglected in negotiations, such as creating safe environments for others to express their authentic feelings and desires. The authors will explain how to remain alert to new possibilities or unspoken alternatives, including examples drawn from business and personal relationships: how to have a productive conversation with a irritable teenage daughter, how to criticize constructively without hurting the feelings of others, how to request a promotion, how to provide important information in a meeting or how to solve marital problems.John F. Kennedy, former president of the United States, once said: "Never negotiate on the basis of fear. But never fear to negotiate. " These wise words had not been as true as they are today in the current world of business. Many people recoil from the crucial conversations in which they must negotiate to get ahead. However, in business you do not get what you deserve, but what in fact is, negotiated.ABOUT KERRY PATTERSON, JOSEPH GRENNY, RON MCMILLAN, AL SWITZLER: AUTHORS OF THE ORIGINAL BOOKKerry Patterson, cultural change project consultant, developed videos for training programs. Joseph Grenny is an executive coach. Ron McMillan, co-founder of the Leadership Center, is a leadership consultant. Al Switzler is a professor at the University of Michigan. The authors founded VitalSmarts in 1990, a consulting company that focuses on organizational performance and corporate training.They also wrote The Balancing Act: Mastering the Competing Demands of Leadership. As a follow-up to Crucial Conversations, they wrote Crucial Confrontations and Crucial Accountability, which aims to provide additional tools to resolve outstanding expectations and misbehavior.