Customer Service
Empowerment and Entrapment
Business & Finance, Career Planning & Job Hunting, Labor, Marketing & Sales, Customer Service
| Author: | ISBN: | 9781137129529 | |
| Publisher: | Palgrave Macmillan | Publication: | March 29, 2001 |
| Imprint: | Palgrave Macmillan | Language: | English |
| Author: | |
| ISBN: | 9781137129529 |
| Publisher: | Palgrave Macmillan |
| Publication: | March 29, 2001 |
| Imprint: | Palgrave Macmillan |
| Language: | English |
Customer service is at the centre of many recent changes in work and organisations and is often celebrated as being of benefit to all. This book explores the real nature of customer service from different critical perspectives drawing on a wide range of sectors internationally.
A provocative and insightful work aimed at students of organisations and management as well as thoughtful practitioners.
A provocative and insightful work aimed at students of organisations and management as well as thoughtful practitioners.
Customer service is at the centre of many recent changes in work and organisations and is often celebrated as being of benefit to all. This book explores the real nature of customer service from different critical perspectives drawing on a wide range of sectors internationally.
A provocative and insightful work aimed at students of organisations and management as well as thoughtful practitioners.
A provocative and insightful work aimed at students of organisations and management as well as thoughtful practitioners.
