Business process outsourcing (BPO) strategy. A conceptual approach

Essay from the year 2016 in the subject Business economics - Miscellaneous, , language: English, abstract: This Essay seeks to make the case for the Business Process Outsourcing Strategy (BPO) as the new dawn in the business world underpinned by cost minimization. The essay examines the history of Business Process Outsourcing, the drivers of this strategy, the decision making process, the critical success factors and the BPO benefits and risks that Managers are likely to encounter in embracing BPO as strategy that gives the business the much needed impetus against competitors and mitigation mechanisms of these risks. ?

James Wafula Wanyama was born in Bungoma county; Kenya on 25th August 1980.He went to Konoin primary school and later Friends school Kamusinga for his Kenya certificate of Secondary Education. He later Joined Moi University where he pursued a Bachelor of Education Degree and A master of Philosophy in Human Resource Development. He is in his final stages towards achieving a PhD in Human Resource Management from Kenyatta university . James has written and published many scholarly articles in international refereed journals as well as presentations in several international conferences. He currently a lecturer, a management consultant and researcher.