The Customer Service Training Institute: 10 books

When it comes to the service technician, we must understand that a service tech fixes a lot more than just broken equipment. He also fixes the relationship between the equipment and business and the customer. If they are just fixing the equipment, they are not doing a complete job when it comes to...

The people on your businesses front lines, that is the people who interact and meet your customers every single day, need the skills required to not only properly interact with those customers but to assist them and make the right decisions and choices to provide a world class customer experience....

When you think about the responsibilities of Security Officers, you don't always think about Customer Service and the role that it plays in how they go about performing their duties every day. But the reality is that Customer Service IS a very important part of their job. They need to interact...

How we react when a customer becomes unhappy or dissatisfied can mean the difference between losing a customer and creating a customer for life. Though it may sound like a cliche, problems can really become opportunities if you go about solving them in the right way. Losing a customer is a...

The telephone is opne of the most common and most effective tools for all businesses. Unfortunately, it is also the most abused tool as well. Some of our practices and methods of using the telephone are not only hurting our business, they are making our customers angry, frustrated and upset. They...

Customer Service is an important part of any business. Without customers every business would fail because there would be no one to purchase their products and services. Because of the intense competition for customers, creating the very best customer experience is more important today than every...

Like like no two snowflakes are alike, no two customers are alike either. Granted we all share some similarities but we are also much different from each other in other ways as well. Because of this, we cannot have the same approach or response to every customer. When we try to use a "cookie...

No matter how hard we try or how perfect we make our business, problems and troubles are bound to find us from time to time. So as important as it might be to reduce problem situation, we will never eliminate them. So it makes sense to learn how to effectively deal with conflict whenever it occurs....

Throughout life we are always learning. There are those things we want to learn such as a new skill or hobby and there are things we need to learn such as a new skill in our career. What it might be that we need to learn, we often struggle to learn anything new quickly and easily. We also...

Have you ever mnoticed that some people seem to listen but don't seem to really hear what is being said? They think they understand but they really don't. This can lead to confusion, misunderstandings and difficulty between people in relationships. IN fact, most people really don't know how to listen...