Mcgraw Hill: 5261 books

Influence the Influencers in Your Life "I've known Dirk Schlimm for years, and observed with admiration his ability to work effectively with powerful people while sustaining his own core values. His topic is important, and his experience has given him a deep practical wisdom." --Jim...

A PLAIN ENGLISH GUIDE TO SOLVING REAL-WORLD PROBLEMS WITH SIX SIGMA Six Sigma is one of the most effective strategies for improving processes, creating better products, and boosting customer satisfaction, but business leaders often balk at its reputation for being too complex. Don't fall into that...

Make workplace conflict resolution a game that EVERYBODY wins! Recent studies show that typical managers devote more than a quarter of their time to resolving coworker disputes. The Big Book of Conflict-Resolution Games offers a wealth of activities and exercises for groups of any size that let you...

Positive Service Gets Positive Results— Every Time! Customer loyalty is becoming harder to establish and just as difficult to maintain. This is truer than ever in today’s hyperdigital world, where a single customer venting his or her dissatisfaction on a blog or social network can amass...

IT’S TIME FOR YOU TO INCREASE EMPLOYEE ACCOUNTABILITY—NO EXCUSES! “Very engaging! Grimshaw and Baron provide practical coaching points on how to translate leadership intentions into results.” DAVE HILFMAN, SENIOR VICE PRESIDENT, CONTINENTAL AIRLINES “A timely collection of...

Make your move into, or improve your position in, the powerful world of professional speaking If you think you have what it takes to speak professionally, or you've already been doing so with insufficient reward, now is the time to make your move. Bestselling business author and Professional...

Losing weight and liking what you eat can go hand in hand Two books in one eBook! You diet, you lose weight, you put it back on. You start dieting again, and the same thing happens. And so it goes. Don’t blame yourself. This happens with everyone. The problem isn't with you; it's with the...

Bestselling author offers a step-by-step program to making the right choices about a new career move Don't fear taking the leap into a new career with this seven step program from bestselling author and life coach Talane Miedaner. Whatever the situation or economic environment, Coach Yourself...

How to Measure Training Results presents practical tools for collecting and measuring six types of data critical to an overall evaluatin of training. This timely resource: Includes dozens of reproducible tools and processes for training evaluation Shows how to measure both financial and intangible/non-financial results

“An exciting read, you won’t want to put Motivate Like a CEO down until you’ve mastered all of its secrets!” Marshall Goldsmith, New York Times bestselling author of What Got You Here Won’t Get You There "Motivated leaders are rare, yet everyone seeks to become one. The greatness...

THE RIGHT PHRASE FOR EVERY SITUATION . . . EVERY TIME You've heard it a million times: "The customer is always right." But let’s face it--sometimes the customer is misinformed, confused, or downright difficult. The ability to handle such customers is what separates the serious professional...

Winner of the Disney’s iParenting Media Award for Best Product Have the Terrible Twos become the Terrifying Threes, Fearsome Fours, Frightening Fives, and beyond? Elizabeth Pantley, creator of the No-Cry revolution, gives you advice for raising well-behaved children, from ages 2 through 8 In...

A pioneer in the field of behavioral finance presents an investment guide based on what really drives investors Perfectly timed to give readers a real edge for investing in post-crash markets Author is a leading authority on the theory and application of behavioral finance and a fixture in The...