It Governance Ltd: 139 books

An official ITIL® Licensed product, ITIL® Foundation Essentials is a distillation of critical information - no waffle or padding - just exactly what you need to understand how to pass the ITIL Foundation exam. Written for self-study candidates, ITIL community training delegates, itSMF/BCS members...

Many customers look for suppliers with ISO/IEC 20000 certification, seeking the reassurance it provides. This book will guide you through implementation and certification. Your streamlined management processes will enable you to offer first-class customer service at competitive prices. The positive impact on your profit margins is just one of the benefits that certification can give you.

Up-to-date, based on the ITIL® framework, as well as COBIT®, ISO/IEC 20000, PMI® and ISO/IEC 27000, The Definitive Guide to IT Service Metrics will show you how to integrate metrics into your business and maximize their usage and effectiveness. You will learn what to consider when gathering and reporting information and how to secure and protect your company's metrics.

A Guide to Effective Internal Management System Audits provides a model for the management and implementation of internal audits that moves beyond simple compliance to ISO requirements and turns the internal audit into a transformational tool that the organization can use to assist with the management...

Above the Clouds: Managing Risk in the World of Cloud Computing acts as a primer and strategic guide to identify Cloud Computing best practices and associated risks, and reduce the latter to acceptable levels. From software as a service (SaaS) to replacing the entire IT infrastructure, the author...

This pocket guide is intended as a brief, accessible survey of the major North American legislation relating to IT and information security.

If you are an IT manager and work with IT professionals on a regular basis, Coaching for High Performance will inspire you with practical advice and tips on a range of soft skills areas to help you create the ideal coaching environment for your department. Use your easy to apply coaching skills...

This handy pocket guide tells you what you need to do to prepare for a data breach. It explains the key measures you need to take to handle the situation and to minimise the damage. The information is drawn from various regulatory publications, and interviews with security experts, lawyers and software suppliers.

The objective of this revised practical guide is to give entities advice and tips on the entire PCI implementation process. It provides a roadmap, helping entities to navigate the broad, and sometimes confusing, PCI DSS v2, and shows them how to build and maintain a sustainable PCI compliance programme....

Information is one of your organisation’s most important resources. Keeping that information secure is therefore vital to your business. This handy pocket guide is an essential overview of two key information security standards that cover the formal requirements (ISO27001:2013) for creating an Information...

Cyber Risks for Business Professionals: A Management Guide is a general guide to the origins of cyber risks and to developing suitable strategies for their management. It provides a breakdown of the main risks involved and shows you how to manage them. Covering the relevant legislation on information...

Directing the Agile Organisation uses a combination of first-hand research and in-depth case studies to offer a fresh approach to business management, applying Agile processes pioneered in the IT and manufacturing industries. Agile Business Management is divided into four domains: your role as a...

In Managing Business Transformation: A Practical Guide, Melanie Franklin will guide you through all the stages of change management. Using real-life examples, up-to-date information and clear diagrams, this practical handbook will equip you to be an agent of change, whatever your role. This book...

In this easy-to-understand and timely pocket guide, Naeem Sadiq, examines the practical and managerial issues an organisation faces as it gears up to meet OHSAS 18001 standards of occupational health and safety.