by
Real Bergevin, Afshan Kinder, Winston Siegel
Language: English
Release Date: May 11, 2010
Tips on making your call center a genuine profit center
In North America, call centers are a $13 billion business, employing 4 million people. For managers in charge of a call center operation, this practical, user-friendly guide outlines how to improve results measurably, following its principles...