彼得．科曼Peter T Coleman、羅伯特．弗格森Robert Ferguson: 2 books

Making Conflict Work

Harnessing the Power of Disagreement

by Peter T. Coleman, Robert Ferguson
Language: English
Release Date: September 2, 2014

“An excellent workbook-like guide” to the nuts and bolts of professional conflict and the strategies you need to make conflict work for you (Booklist, starred review). Every workplace is a minefield of conflict, and all office tension is shaped by power. Making Conflict Work teaches you to...

解決衝突的關鍵技巧：面對職場中的權力不對等，何時該強勢、何時該求和？

by 彼得．科曼(Peter T. Coleman)、羅伯特．弗格森(Robert Ferguson)
Language: Chinese
Release Date: September 8, 2015

★聯合國專家都在學的衝突應變技巧，助你完美處理職場糾紛★　　「我不同意主管的看法，又不想起衝突，該怎麼辦？」　　「我希望聽下屬的意見，但他們常常不願意說出真心話……」　　「客戶的要求得寸進尺，我該怎麼守住底線？」　　談判、協商、調停等解決衝突的方法，在許多書中都有提及，但若是意見不合的雙方「權力不對等」——例如上司...