Silvio Wilde: 5 books

Customer focus is the most important challenge of the future. Providing good customer service depends on how well companies know their customers and clearly identify their needs. Availability of customer knowledge, which is knowledge from, for and about the customer, thus becomes crucial in offering customized...

Managing and transferring knowledge - at the right time, in the right place and with the right quality for customers - enables companies to survive in times of fierce competition. The focus of this work is therefore on Knowledge Management and Customer Relationship Management. The theoretical part...

Research Paper (undergraduate) from the year 2011 in the subject Business economics - Operations Research, grade: 1,3, University of applied sciences, Düsseldorf, course: Business economics - Investment and Finance, language: English, abstract: The main scope of this assignment is the valuation of...

Research Paper (undergraduate) from the year 2013 in the subject Business economics - Personnel and Organisation, grade: 1,7, University of applied sciences, Düsseldorf, language: English, abstract: Authentic leaders and authentic leadership have become more and more important in times of fierce...

Research Paper (undergraduate) from the year 2010 in the subject Business economics - Economic Policy, University of Applied Sciences Essen, language: English, abstract: This assignment contemplates the discussion about the present conflict for the Arctic region, including the applicants' claims for...