Richard Gallagher: 10 books
The Customer Service Survival Kit
What to Say to Defuse Even the Worst Customer Situations
Language: English
Release Date: March 20, 2013
By providing clear techniques, behavioral science insights, case studies, situation-specific advice, and actionable practice exercises, workplace communication expert Richard Gallagher has created a resource that can help anyone master the delicate art of communication. The Customer Service Survival...
by Richard Gallagher
Language: English
Release Date: September 30, 2010
Language: English
Release Date: September 30, 2010
What drives one person to become obsessed with another - someone they may never even have met? And what happens when the obsessions of unbalanced misfits, desperate loners and aggrieved ex-partners spiral out of control? Stalking is on the increase - and it isn't only celebrities who become the targets...
The Organized Child
An Effective Program to Maximize Your Kid's Potential--in School and in Life
Language: English
Release Date: January 19, 2018
Are you sick of nagging your child to write down homework assignments? Is his or her backpack a black hole that eats up papers, books, and gym clothes? Organizational skills problems aren't just frustrating--they get in the way of school success and wreak havoc at home. Fortunately, help is at hand....
How to Tell Anyone Anything
Breakthrough Techniques for Handling Difficult Conversations at Work
Language: English
Release Date: June 15, 2009
Drawing from the latest in psychology on how best to connect with others, How to Tell Anyone Anything steers readers away from the common mistake of providing feedback by focusing on what’s wrong and shows them instead how to provide clear, constructive positive messages that create real behavior...
HPV and Other Infectious Agents in Cancer
Opportunities for Prevention and Public Health
Language: English
Release Date: April 12, 2010
After considering the aging population in developed countries, it has become clear to physicians and public policy administrators that prevention of cancer must play a more important role in national anti-cancer policy than it has in the past. The recent introduction of an HPV vaccine, coupled with...
A Handful of Mischief
New Essays on Evelyn Waugh
Language: English
Release Date: April 18, 2011
A Handful of Mischief: New Essays on Evelyn Waugh is a collection of essays based on presentations at the Evelyn Waugh Centenary Conference at Hertford College, Oxford, in 2003. There are twelve different essays by authors from various countries, including Australia, Canada, Russia, the United Kingdom,...
The Historian behind the History
Conversations with Southern Historians
Language: English
Release Date: November 15, 2014
The Historian behind the History brings together a collection of valuable interviews with prominent southern historians conducted over the course of a decade by graduate students in the University of Alabama’s history program for the journal Southern History. In the interviews, ten notable southern...
Facets of Liberty
A Libertarian Primer
Language: English
Release Date: January 31, 2017
Facets of Liberty is a collection of historical articles by well-known liberty activists and theorists from the early days of the libertarian, voluntaryist, classical liberal and individual anarchist movements, which first emerged during the turbulent 1960s. These articles lay a foundation to understand...
Networks of Knowledge Production in Sudan
Identities, Mobilities, and Technologies
Language: English
Release Date: September 14, 2016
This is the first book of its kind on Sudan, and arguably one of the first in North Africa. We are part of an emerging, more cosmopolitan approach that calls for a reassessment of ideas about not only the concept of identities**,** but also about migration and technology, especially social media....
Comparative Environmental Politics
Theory, Practice, and Prospects
Language: English
Release Date: February 17, 2012
Combining the theoretical tools of comparative politics with the substantive concerns of environmental policy, experts explore responses to environmental problems across nations and political systems
How do different societies respond politically to environmental problems around the globe?...