Randy A Steinberg: 6 books
Organizing Itsm
Transitioning the It Organization from Silos to Services with Practical Organizational Change
Language: English
Release Date: August 7, 2015
Organizational change for IT people! The first book of its kind written specifically for IT service management practitioners and executives. Most IT organizational structures are falling out of date with the shifts created by the introduction of new technologies, expanding services, pace of business...
Measuring Itsm
Measuring, Reporting, and Modeling the It Service Management Metrics That Matter Most to It Senior Executives
Language: English
Release Date: December 4, 2013
How do you measure and report your IT services and processes? Which metrics matter the most to senior executives?
Finally, here is a book that shows you how! Not theory, but a practical guide that shows you the operational metrics to use and how these can be calculated into key performance...
Servicing Itsm
A Handbook of Service Descriptions for It Service Managers and a Means for Building Them
Language: English
Release Date: December 27, 2013
What services does the IT organization really deliver? Rather than discuss the theory around what a service catalog or service portfolio is, this book gives you the actual IT service descriptions for running, operating, and managing an entire IT infrastructure. Its all herecomplete service descriptions,...
Implementing Itsm
From Silos to Services: Transforming the It Organization to an It Service Management Valued Partner
Language: English
Release Date: May 9, 2014
The traditional IT operating model of delivering IT to the business in the form of bundled capabilities and assets is now wearing thin in an age of cloud computing, on-demand services, virtualization, mobile devices, outsourcing and rapidly changing business delivery strategies. The role of IT is...
Architecting Itsm
A Reference of Configuration Items and Building Blocks for a Comprehensive It Service Management Infrastructure
Language: English
Release Date: January 22, 2014
Up until now, no one has attempted to lay out the entire blueprint for architecting a complete IT service management supporting infrastructureuntil this book. What are the supporting toolsets and technologies that need to support an IT service management infrastructure? What databases need to be put...
High Velocity Itsm
Agile It Service Management for Rapid Change in a World of Devops, Lean It and Cloud Computing
Language: English
Release Date: September 28, 2016
If you read through this book and still dont believe there is a critical need for IT Service Management then good luck seeing if you can survive in IT for the next 5 years. Agile, DevOps, Lean IT, Virtualization, Application Lifecycle Management, Cloud Computing and many other technologies are rapidly...