Paul Paulus: 3 books

This volume is a summary of a 1S-year effort to determine the effects of prison crowding and their relationship to the broader realm of crowding phenomena and theories. Although the writing of this volume was for the most part a solitary effort, the data and ideas it is based on were mostly the result...

Digital Tools for Qualitative Research shows how the research process in its entirety can be supported by technology tools in ways that can save time and add robustness and depth to qualitative work. It addresses the use of a variety of tools (many of which may already be familiar to you) to support...

This book presents a general conceptual framework to translate principles of system science and engineering to service design. Services are co-created immaterial, heterogeneous, and perishable state changes. A service system includes the intended benefit to the customer and the structure and processes...