L Berry: 24 books

Improving service quality has finally become a top priority of management today, yet according to service quality expert Leonard Berry only a handful of companies have managed to determine exactly what to improve and how to improve it. For the past two years, Berry studied dozens of companies of all...

This wise and inspiring book by Leonard Berry, moves far beyond his pioneering work in services marketing and service quality to explain how great service companies meet their toughest challenge: sustaining long-term success. In a world where customers regard flawless products as a given, service...

Excellent service is the foundation for services marketing, contend Leonard Berry and A. Parasuraman in this companion volume to Delivering Quality Service. Building on eight years of research, the authors develop a model for understanding the relationship between quality and marketing in services...

Eschatological glory is a significant motif in Romans that has failed to garner the attention it deserves. Donald Berry argues that glory lies at the heart of Paul's redemptive historical framework and is an integral part of the gospel Paul proclaims in Romans. For Paul, eschatological glory is the...

Love is patient. Love is kind. Love is UNFORGIVABLE. She wanted to forget her past. He wanted to change the course of his future. She was everything he never knew he needed. He became her unexpected. Everything was perfect. Until ...

Vi a young African American boy grew up too fast. Intrigued by the fast life and glamour his cousin Fly lived who was in the drug trade, his Uncles Rome, Burlow and Chill were successful in the Street Lottery (Number Racketeering) business backed by two different Italian Familys. The car, money, Jewelry,...

During the past several years, violence by children has dominated the media, exposing this issue as one of the new epidemics of our society. The slaughter of children by children at Littleton--and the backlash of similar incidents--have opened our eyes to the severity of this problem. But what is...

First published in 1988, this work provides a comprehensive picture of the range of physical environments in Africa, focusing upon those characteristics and issues central to the management of environmental resources. Beginning with an overview of the geographical and environmental history...

With contributions by numerous experts

After exploring several aspects of the craft of homily, How to Listen to a Sermon explains how listening to a sermon is different from attending to other forms of public address. This view presupposes a distinctive understanding of the sermonic or preaching event and this is illustrated by two homiletical...

Advances in Ophthalmology and Optometry reviews the most current practices in both ophthalmology and optometry. A distinguished editorial board, headed by Dr. Myron Yanoff, identifies key areas of major progress and controversy and invites expert ophthalmologists and optometrists to contribute original...

Researchers in a number of disciplines deal with large text sets requiring both text management and text analysis. Faced with a large amount of textual data collected in marketing surveys, literary investigations, historical archives and documentary data bases, these researchers require assistance...

This book examines the reasons why various groups around the world choose not to adopt broadband services and evaluates strategies to stimulate the demand that will lead to increased broadband use. It introduces readers to the benefits of higher adoption rates while examining the progress that developed...

A New York Times and USA TODAY bestseller! Edited by #1 New York Times bestselling author David Baldacci and including stories by Michael Connelly, Lee Child, Jeffery Deaver, and more, this one-of-a-kind anthology pulls together the most beloved characters from the best and most popular thriller series...