Kristin Widun: 11 books

The hospitality industry has been challenged with providing a successful service experience for guests. In a world where service is on the decline, industry professionals are searching for new methodologies to improve upon service. Servant leadership – a leadership model which espouses leadership...

When I envisioned creative people, someone in a position of leadership did not enter my mind. Imagination was the cornerstone of someone who could see beyond a blank canvas and imagine all the possibilities that existed. As human beings, we live in a world that has lost its ability to see the canvas, let alone what could be.

Taking the fear out of revenue management can yield huge benefits to a property. Revenue management is practiced everyday within a hotel, even if you are not aware of it. Yes, most hotel companies have computerized revenue management systems that assist in the process of obtaining the best rates for...

The experience the customer encounters at your facility shouldn’t be a mystery. Sure, all organizations should care deeply about customer service, but do they really think about the customer experience? This may lead you to ask, “Isn’t the customer experience the same thing as customer service?”...

The definition of the workplace might be considered an enterprise where people congregate to create, build, serve, solve problems, and earn a paycheck. Unfortunately many see it only as a place where they spend 8+ hours a day and get a paycheck at the end of two weeks, they do not look any further...

Sometimes I wonder where all of this stuff comes from. Since I started my writing career, I have touched on many subjects, such as servant leadership, the hospitality industry, college sports, social media, and the ever-popular customer service experiences. I never quite know what or whom may inspire...

The concept of transformational leadership was built upon the principle of leaders raising the level of consciousness of their followers to think and act like leaders. Organizations have long expected their associates to solve problems and think like a leader; however, they have not provided their...

Do we see redemption selfishly, as something that only impacts us personally? Do we make second chances only about us - how do we change our behavior, how do we reconcile with our own shortcomings? While this is an important step in the process of getting a second chance, it shouldn't be the only...

What do you expect out of your team? Many organizations speak about desiring empowered team members who can "think outside the box." Before you journey down this path, you should ask yourself the following questions. •Have we taken a serious look at our team members as leaders? •Do we...

Customer service – what image do you conjure up when asked to comment on this subject? Do you picture a positive encounter you experienced, or do you only see negativity – too many bad examples of poor customer service to count! Why have we become a society that has learned to settle with mediocrity?...

Many believe the first impression starts with the guest entering the establishment and encountering the hostess, the bellman, or the front desk clerk. In reality, a guest’s perception of your property begins a long time before they walk through that door. With technology comes a wealth of information that is available to guests anytime they turn on their computer or pick up their phone.