Kristin Baird: 3 books

Every day, thousands of people are discharged from hospitals. While relieved to be going home, they are often frightened and insecure about caring for themselves at home. How the hospital manages follow up can make a world of difference in spotting adverse reactions, quelling fears, and providing appropriate...

Raising the Bar on Service Excellence concentrates on five crucial leadership actions that will shift your organization from good to great. Once again Baird pushes the reader out of the theory mode and into action. Each chapter features case examples and concludes with specific leadership action steps that will bring the organization closer to living the mission vision values and brand promise.

¿Por qué existen los relámpagos y los truenos? ¿Cómo se forman las distintas nubes? ¿Por qué gira un tornado? Los niños descubrirán las respuestas a estas preguntas y muchas más en este libro colorido, lleno de imágenes. Entretenidos por su formato interesante, descubrirán las causas detrás...