Kiran Mirchandani: 2 books
Phone Clones
Authenticity Work in the Transnational Service Economy
Language: English
Release Date: December 15, 2009
Transnational customer service workers are an emerging touchstone of globalization given their location at the intersecting borders of identity, class, nation, and production. Unlike outsourced manufacturing jobs, call center work requires voice-to-voice conversation with distant customers; part of...
Borders in Service
Enactments of Nationhood in Transnational Call Centres
Language: English
Release Date: October 27, 2016
Borders in Service traces the intersection of service labour and national identity across global call centres in seven countries: El Salvador, Guatemala, Guyana, Mauritius, Morocco, the Philippines, and the US-Mexico border. While most studies on offshore call centres have focused on India this collection...