Kevin Robson: 1 book
Service-Ability
Create a Customer Centric Culture and Achieve Competitive Advantage
Language: English
Release Date: November 12, 2012
Times have changed.
Long gone are our days of being kings of the manufacturing industry, we are now immersed in the world of ‘service’ where the relationship between an organization and the customer is an integral part of the "product" offering. The nation is suffering from a...
