How to Listen, Respond, and Profit from Customer Feedback
by
Ann Thomas, Jill Applegate
Language: English
Release Date: April 15, 2010
Make customer feedback work for your business.
Customers are speaking loud and clear through a miriad of mediums. Evidence shows that customers will no longer stand for the hurried and complacent service that has become the norm. They are looking for a positive, memorable experience. Organizations...