Jennifer Hancock: 21 books

This is the companion book to the online courses Ending Harassment & Retaliation in the Workplace. This program teaches how to use operant conditioning (behavioral conditioning techniques) to extinguish unwanted behaviors such as bullying or harassment in the workplace. This book provides...

Saresti meravigliato di scoprire come può essere semplice la vita se fai dall'etica una priorità! Questo libro ti sta praticamente dicendo: questa è l'etica personale e questi sono i motivi per cui è importante; questa è la modalità di applicarla nella vita quotidiana ed è per...

Without customers, we don’t have a business. But what can or should we do if one of our customers is cranky? Answer: Learn why people behave how they do and how you can respond so that you can be happier and more effectively help solve your customer’s problems without getting pulled into their...

This book discusses how passive-aggressive behavior is rewarded. Techniques to ensure passive- aggressive behavior doesn’t interfere with workflow, how to take responsibility for your part of the interaction, and how to make sure you aren’t part of the problem. This discussion will cover three...

In this book, we will discuss the research on generational differences and consider how we might use the knowledge to create more effective communication strategies. At the core of this approach is a humanistic respect for the dignity and worth of each human in your company. This is the companion...

This is a short e-book designed to help you learn the basics of what you should be doing to help make sure your child’s school takes your reports of bullying seriously. This e-book is ~4,000 words long and should take less than ½ hour to read. The purpose of this book is to give you detailed information...

Ogni genitore si preoccupa che il proprio figlio diventi vittima del bullismo. E per una buona ragione. Ad un certo punto, la maggior parte dei bambini sarà vittima di bullismo. Per troppo tempo la prevenzione del bullismo si è concentrata sulla sopravvivenza. La saggezza comune è che non...