Jason Swarts: 2 books
Wicked, Incomplete, and Uncertain
User Support in the Wild and the Role of Technical Communication
Language: English
Release Date: September 1, 2018
Technology users are compulsive integrators, hybridizers, and bricoleurs, whose unpredictable applications and innovations create a challenging task for support-documentation writers. In Wicked, Incomplete, and Uncertain, Jason Swarts shows how to document technologies that may hybridize into forms...
Together with Technology
Writing Review, Enculturation, and Technological Mediation
Language: English
Release Date: March 2, 2017
This book examines the complex roles that texts serve as parts of an organizational cognitive infrastructure. Texts make knowledge and experience tangible and durable. They help shape interactions between people. As professions have become more writing-centered in recent decades, many organizations...