Recovering Customer Loyalty When Things Go Wrong
by
Janelle Barlow, Claus Møller
Language: English
Release Date: August 18, 2008
The first edition of A Complaint Is a Gift introduced the revolutionary notion that customer complaints are not annoyances to be dodged, denied, or buried but are instead valuable pieces of feedback – in fact, they’re your best bargain in market research. Customer complaints can give businesses...