Jakob Schneider: 3 books
This Is Service Design Doing
Applying Service Design Thinking in the Real World
Language: English
Release Date: January 2, 2018
How can you establish a customer-centric culture in an organization? This is the first comprehensive book on how to actually do service design to improve the quality and the interaction between service providers and customers. You’ll learn specific facilitation guidelines on how to run workshops,...
Neighborhood Change and Neighborhood Action
The Struggle to Create Neighborhoods that Serve Human Needs
Language: English
Release Date: January 19, 2018
This book is an examination of neighborhood mobilization and engagement from the perspective of several disciplines: psychology, social work, political science, planning, and education. The essays included in the work examine both internal and external factors related to the ability of neighborhoods...
by Aernoud Bourdrez, Jakob Schneider
Language: English
Release Date: January 7, 2013
Language: English
Release Date: January 7, 2013
Think Like a Lawyer Don't Act Like One offers 75 successful strategies for avoiding or solving conflicts. The book can be used when faced with surly officers, angry neighbors, reluctant debtors, sly lawyers and other troublemakers. Each lesson has been fully tried and tested in practice by the author and can be applied at the kitchen table, on the street and in the board room.