Herbert Sancianco: 2 books

This is a guidebook for personal and corporate self-assessment. It was written with a market research approach in mind where many hard questions are asked amidst the different conditions that may have caused or is causing a company to be in distress with an imminent possibility of total bankruptcy.

This book is a great and practical guide in developing a company's customer service program from scratch. In some cases, there may be a need to improve on an existing one that is deficient in many ways. It will help a company—large or small—to determine how their customer service program should be developed to keep customers happy and satisfied.