Gary Ford: 7 books

Cisco Unified Contact Center Enterprise (UCCE) The complete guide to managing UCCE environments: tips, tricks, best practices, and lessons learned   Cisco Unified Contact Center Enterprise (UCCE) integrates multiple components and can serve a wide spectrum of business requirements. In this book, Gary...

My Gift: A Few Pages of Inspiration and Love represents the authors experiences of joy and wonder as well as hurt and pain. They are inspired stories of heartfelt pain from breakups as well as a lifetime of happy marriage. The author has noticed friends and some loved ones not being patient enough...

When the name Constance Baker Motley is mentioned, more often than not, the response is “Who was she?” or “What did she do?” The answer is multifaceted, complex, and inspiring. Constance Baker Motley was an African American woman; the daughter of immigrants from Nevis, British West...

Ethical Reasoning for Mental Health Professionals addresses a fundamental need of ethics training in psychology and counseling: the development of reasoning skills to resolve the complex professional ethical issues that arise. Author Gary G. Ford provides readers with a background in ethical reasoning and introduces them to an easy-to-follow eight step model of ethical decision making.

Life Is Management takes the principles of influence and persuasion intothe role of management. Many books have been written on leadership, butfew address the actual execution of the day-to-day world of management.This book is a comprehensive new approach to coaching behaviouralchange that will get extraordinary...

Focusing on the day-to-day delivery of quality service that can drive a successful partnership between the Human Resources (HR) department and the rest of the company, this handbook demonstrates how HR managers can and must ensure that their teams develop the ability to anticipate and attend to the...

This comprehensive guide enables parents of children with an autism spectrum disorder (ASD) to play an active and effective role in their child's medical care from diagnosis to early adulthood. With a focus on working with health care providers to ensure the best treatment for your child's unique...