Handling Common, Tricky, and Sticky Situations in User Research
by
Donna Tedesco, Fiona Tranquada
Language: English
Release Date: September 25, 2013
The Moderator's Survival Guide is your indispensable resource for navigating the rocky shoals of your one-on-one user research sessions. Inside, you’ll find guidance for nearly 100 diverse situations (ranging from business-as-usual to tricky and sticky) that might occur during usability studies,...