Daniel Mclean: 9 books

The latest narrative account from ITSM consultant Daniel McLean follows a release and deployment lifecycle, describing common pitfalls and offering helpful advice. Based on real-life experience, the book enables you to learn from expert ITSM practitioners through anecdotal accounts of the release & deployment process, from start to finish.

In Availability and Capacity Management in the Cloud: An ITSM narrative, Daniel McLean’s fictional IT service management practitioner, Chris, faces the challenge of integrating cloud services into an ITSM structure. Based on the real-life experience of the author and other ITSM practitioners, this...

This book is one of a series covering the implementation of new processes within an organization and how to facilitate behavior changes to make the project a success. This volume deals with the implementation of a KPI management system. The book cleverly utilizes a narrative story to make the...

This innovative fictionalized narrative builds on real-life experiences of people just like you and the daily ITSM challenges you encounter. See how they: Dealt with situations where being right didn’t mean success, Survived management pressure as others were fired around them, Built credibility...

This innovative work of fiction demonstrates how ITIL best practice can ensure the success of your IT process implementation projects. Based on real-life up-to-date situations, it offers vital strategies to implement the most important aspects of ITIL into your business and to tailor them to your organization’s particular needs. 

Achieving success through transforming behaviourHigh-performing IT organizations know that success is more dependent on transforming behaviour than on the state of their technology. They have learned how to adapt behaviors to meet new challenges as effectively as they would change technology....

Darkghost Assignments is a 2 book novel. The first book titled The Book Brothers is about a Navy Seal who becomes a government hit-man that formed his team. Emad McWhorter is the leader of Darkghost along with Derrick Varnell, Denise Spain, and Juka Tidesdale. Their mission is to kill three international...

Are you an overworked and underpaid employee?  Do you fear for your job every single day, no matter the hours that you put in and the devotion that you show to your company?  This is the corporate culture that we will in.  You aren’t alone.  But, you are in control, whether you realize it or...

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