Cengiz Haksever: 3 books
Service Management
An Integrated Approach to Supply Chain Management and Operations
Language: English
Release Date: June 11, 2013
Tie customer-driven strategies to service operations and process management, and sharpen your focus on creating customer value throughout your entire service organization! This comprehensive, multidisciplinary reference thoroughly covers today's most effective theories and methods for managing service...
Service Management, Student Workbook
An Integrated Approach to Supply Chain Management and Operations
Language: English
Release Date: June 11, 2013
With this hands-on study guide to accompany the reference on integrating the many disciplines that comprise service operations management, authors Haksever and Render help students master all aspects of the field. Fully aligned with Service Management, this workbook-style book includes chapter learning...
by Cengiz Haksever, Barry Render
Language: English
Release Date: December 26, 2017
Language: English
Release Date: December 26, 2017
The purpose of this book is to provide cutting-edge information on service management such as the role services play in an economy, service strategy, ethical issues in services and service supply chains. It also covers basic topics of operations management including linear and goal programming, project...