Guidelines for Superior Service
by
Eileen Forrester, Brandon Buteau, Sandra Shrum
Language: English
Release Date: October 30, 2009
CMMI® for Services (CMMI-SVC) is a comprehensive set of guidelines to help organizations establish and improve processes for delivering services. By adapting and extending proven standards and best practices to reflect the unique challenges faced in service industries, CMMI-SVC offers providers a practical...