How Airlines Can Improve Performance by Engaging Their Employees
by
Greg J. Bamber, Jody Hoffer Gittell, Thomas A. Kochan
Language: English
Release Date: December 15, 2009
"And you thought the passengers were mad. Airline employees are fed up, too-with pay cuts, increased workloads and management's miserly ways, which leave workers to explain to often-enraged passengers why flying has become such a miserable experience."—New York Times, December 22, 2007When both...