Building Your Business with Customer-Focused Solut
by
Arthur Andersen, Robert Heibeler, Thomas B. Kelly
Language: English
Release Date: May 18, 2000
Comprehensive and on the cutting edge*, Best Practices* will serve as an invaluable information resource.
What makes the world's top companies so adept at providing stellar customer service? How do they meet the needs of every customer and still turn healthy profits? And, most important, how...