Customer Service category: 721 books
The Secret Language of Influence
Master the One Skill Every Sales Pro Needs
Language: English
Release Date: April 11, 2012
A few simple words--the right words--can transform an awkward sales call into a comfortable conversation and a resistant prospect into a happy customer, which is why author Dan Seidman teaches readers to think of influence as something occurring at a level just below the buyer’s awareness. Spanning...
New Sales. Simplified.
The Essential Handbook for Prospecting and New Business Development
Language: English
Release Date: September 4, 2012
Packed with examples and anecdotes, New Sales. Simplified. offers a proven formula for prospecting, developing, and closing deals. No matter how much repeat business you get from loyal customers, the lifeblood of your business is a constant flow of new accounts. With refreshing honesty and some much-needed...
by Simon Mainwaring
Language: English
Release Date: June 7, 2011
Language: English
Release Date: June 7, 2011
Named Strategy + Business best marketing book of 2011
A social media expert with global experience with many of the world's biggest brands -including Nike, Toyota and Motorola-Simon Mainwaring offers a visionary new practice in which brands leverage social media to earn consumer goodwill, loyalty...
The Innovative Sale
Unleash Your Creativity for Better Customer Solutions and Extraordinary Results
Language: English
Release Date: February 20, 2014
A left-brained salesperson uses logic and process to analyze their way to success. A right-brained salesperson flies by the seat of their parents to stumble upon exciting, innovative ways to bring in new business. Which is the better way to find success? Yes!When the left-brained learns how to integrate...
What Customers Crave
How to Create Relevant and Memorable Experiences at Every Touchpoint
Language: English
Release Date: October 12, 2016
Think you know your customers? You better be more assured than just thinking you do, because your success depends on it! The best companies in the world first research exhaustively what their customers desire, and then they deliver it in memorable and deeply human experiences--resulting in success...
The Introvert's Edge
How the Quiet and Shy Can Outsell Anyone
Language: English
Release Date: January 1, 2018
An introvert salesperson? Isn’t that an oxymoron? Not at all. Sales is a skill just like any other, which anyone can learn and master--including the introvert who is more comfortable alone than in the sales field. As with finding any type of success, it’s all about learning how to leverage one’s...
Broken Windows, Broken Business
How the Smallest Remedies Reap the Biggest Rewards
Language: English
Release Date: October 15, 2007
Once every few years a book comes along with an insight so penetrating, so powerful - and so simply, demonstrably true -that it instantly changes the way we think and do business. Such a book is Broken Windows, Broken Business, a breakthrough in management theory that can alter the destiny of countless...
by Real Bergevin, Afshan Kinder, Winston Siegel
Language: English
Release Date: May 11, 2010
Language: English
Release Date: May 11, 2010
Tips on making your call center a genuine profit center
In North America, call centers are a $13 billion business, employing 4 million people. For managers in charge of a call center operation, this practical, user-friendly guide outlines how to improve results measurably, following its principles...
How to Become a Rainmaker
The Rules for Getting and Keeping Customers and Clients
Language: English
Release Date: December 1, 2001
Now Updated and with New Success Tips!
Rainmakers are not born. They are made. And Jeffrey Fox's powerful HOW TO BECOME A RAINMAKER will get you there.
Filled with smart tips given in the Fox signature style, counter-intuitive, controversial, and practiced, this hard-hitting collection...
Achieve Sales Excellence
The 7 Customer Rules for Becoming the New Sales Professional
Language: English
Release Date: November 29, 2006
A Simon & Schuster eBook. Simon & Schuster has a great book for every reader.
High-Profit Selling
Win the Sale Without Compromising on Price
Language: English
Release Date: February 14, 2012
In the high-pressure quest to make a sale, acquire a contract, and beat out other bidders, sales professionals frequently resort to short-term strategies like cutting prices, offering discounts, or making other concessions. High-Profit Selling teaches readers to rethink their approach to sales goals--so...
by Neil Benson
Language: English
Release Date: March 1, 2006
Language: English
Release Date: March 1, 2006
This book is in the Enterprise certification series which means it is a hands-on guide with practical instruction, examples and all the information you will need to be successful in the exam, as well as 75 practice questions in the exam style. It includes practical advice on how to book the exam,...
by Andy Cunningham
Language: English
Release Date: September 29, 2017
Language: English
Release Date: September 29, 2017
From the marketing strategist who helped Steve Jobs launch the original Apple Macintosh comes a groundbreaking guide to positioning any company for industry dominance
Andy Cunningham has been at the forefront of tech and innovation since day one, and she’s been helping companies create new...
by Instaread Summaries
Language: English
Release Date: February 19, 2019
Language: English
Release Date: February 19, 2019
Summary, Analysis & Review of Robbie Kellman Baxter’s The Membership Economy by Instaread
Preview:
The Membership Economy: Find Your Super Users, Master the Forever Transaction, and Build Recurring Revenue is a guide intended to show companies, nonprofits, and...