Customer Service category: 721 books
Emotional Value
Creating Strong Bonds with Your Customers
Language: English
Release Date: April 1, 2000
Today's consumers demand not only services and products that are of the highest quality, but also positive, memorable experiences. This essential guide shows how organizations can leapfrog their competitors by learning how to add emotional value -the economic value of customers' feelings when they...
by Dental Practice Resource Group
Language: English
Release Date: January 11, 2017
Language: English
Release Date: January 11, 2017
Dentistry is challenging and patients demand a lot from you and your practice. Word of mouth is the most powerful marketing tool around. What if your team had a toolbox full of strategies, techniques, and tactics to transform your practice into a patient-focused office making you the must-see dentist...
The Hidden Leader
Discover and Develop Greatness Within Your Company
Language: English
Release Date: February 4, 2015
Think you can spot the leaders in your company? Do you believe that all the linchpins in your organization can be identified based on the title on their business card? Well, think again. What about the field agent you haven’t bothered to get to know who solves previously intractable problems? What...
by Elizabeth Greene
Language: English
Release Date: October 23, 2013
Language: English
Release Date: October 23, 2013
Burnout within human resource staff is common. The cause can vary widely and may have one or many contributing factors. Burnout can cause staff to be reluctant to be helpful to clients and can even keep them in a state of lethargy when it comes to customer service. This can be detrimental to client...
Analyzing Attachment and Consumers' Emotions
Emerging Research and Opportunities
Language: English
Release Date: February 2, 2018
In the rapidly changing landscape of society, understanding how consumers make purchasing decisions is essential to the success of any product or service organization. As such, marketing professionals are looking for more effective ways to promote their goods and services to their customers. Analyzing...
Lessons from the Links
Managing Business Like the Pros
Language: English
Release Date: February 10, 2011
Players on the golf course must battle the course and conditions in order to succeed. While a caddy might lend a hand carrying the load, individuals must rely on their own strengths to accomplish goals. Business is also a singular endeavor, and owners and managers must battle market conditions, competitors,...
by Kordell Norton
Language: English
Release Date: March 23, 2018
Language: English
Release Date: March 23, 2018
Want bigger sales, more memorable marketing, and to change the Status Quo to Status Grow?
This books is a parable of two men who discover a long lost journal and the secrets it reveals.
Whether you are selling a product or service, planning a special event, or creating memorable customer...
Kaleidoscope
Delivering Innovative Service That Sparkles
Language: English
Release Date: February 14, 2017
**2017 American Book Fest 2017 Best Book Award
2017 North American Book Awards Silver Medalist
2018 National Indie Excellence Awards Finalist **
Add a Little Sparkle to Your Service
In his newest book on innovative service, bestselling author Chip R. Bell focuses on the importance of delivering...
by Rob Fitzpatrick
Language: English
Release Date: February 4, 2019
Language: English
Release Date: February 4, 2019
The Mom Test is a quick, practical guide that will save you time, money, and heartbreak. They say you shouldn't ask your mom whether your business is a good idea, because she loves you and will lie to you. This is technically true, but it misses the point. You shouldn't ask anyone if your business...
The Referral of a Lifetime
Never Make a Cold Call Again!
Language: English
Release Date: August 1, 2016
**Your Best Prospects Are Referred Prospects!
Nobody likes cold calls. And nobody really needs to make them. *The Referral of a Lifetime teaches a step-by-step system that will allow anyone to generate a steady stream of new business through consistent, qualified referrals while retaining and...
Integrity Selling for the 21st Century
How to Sell the Way People Want to Buy
Language: English
Release Date: June 3, 2009
“I have observed several hundred salespeople who were taught to use deceptive practices like ‘bait and switch’ and encouraged to play negotiation games with customers... In the same industry, I have observed countless people who had been taught to sell with high integrity. Ironically, their...
ICONIC
How Organizations and Leaders Attain, Sustain, and Regain the Highest Level of Distinction
Language: English
Release Date: October 9, 2018
Named by Forbes Inc. as one of the Top Ten business books of 2018.
Scott McKain, award-winning speaker and author, explains how to move beyond being distinctive and to take your brand and business to the next level, to become iconic by knowing your customer and audience and providing the Ultimate...
by Tim Campbell
Language: English
Release Date: February 23, 2013
Language: English
Release Date: February 23, 2013
Satirical parody, a 1950s-style "educational brochure" primer for new strippers.
Evergreen
Cultivate the Enduring Customer Loyalty That Keeps Your Business Thriving
Language: English
Release Date: January 7, 2015
Your company would not be where it’s at today without your loyal customers. And yet how much time is spent toward improving and increasing value among your steady core versus the time--and money!--spent on obtaining new leads, getting through closed doors, and eventually realizing you’ve been...