Customer Service category: 721 books
Debt and Transfiguration: Prospects for Latin America's Economic Revival
Prospects for Latin America's Economic Revival
Language: English
Release Date: May 23, 2019
Collection of essays representing the analysis and policy proposals of a wide range of economists, and dealing with many contentious issues about the re-structuring strategies of Latin American debtor countries, their economic and political adjustments, and schemes for external financing. Visits...
Effective Complaint Management
The Business Case for Customer Satisfaction
Language: English
Release Date: January 31, 2019
This practice- and research-based book caters to the needs of executive managers who see customer satisfaction as their primary goal. The authors identify the need for an effective complaint management strategy that prevents the loss of dissatisfied customers. Dissatisfied customers are at risk of...
by Tim Malone
Language: English
Release Date: October 24, 2012
Language: English
Release Date: October 24, 2012
- What are the most common mistakes made by Help Desk/Service Desk Managers? - What's the trick to running a call center or help desk that is Great? - How to Create value from a Help Desk standpoint - What help desk and support system you recommend for an IT service department? - How...
Conversation Marketing
How to Be Relevant and Engage Your Customer by Speaking Human
Language: English
Release Date: October 1, 2018
Each of us sees more than 5,000 marketing messages every day. In such a crowded marketplace, brands are scrambling to find new ways to cut through the clutter to reach consumers. With such intense competition, it's critical to stand apart beyond service and price.
Conversation Marketing will...
Fish! Tales
Real-Life Stories to Help You Transform Your Workplace and Your Life
Language: English
Release Date: June 1, 2002
Fish! told the story of a fictional company which transformed itself by applying lessons learned from Seattles famous Pike Place Fish market. Now, with Fish! Tales, readers can learn how real-life businesses and individuals energized their workplaces--and their lives--by implementing the lessons from...
Stickier Marketing
How to Win Customers in a Digital Age
Language: English
Release Date: February 3, 2014
In Sticky Marketing Grant Leboff argued that the old marketing system of shouting messages at people was finished, replaced by providing value around your product or service: brands needed to become sticky. This new edition of Sticky Marketing, Stickier Marketing, remains a complete guide to producing...
by Catherine DeVrye
Language: English
Release Date: February 21, 2014
Language: English
Release Date: February 21, 2014
NEW 4th EDITION! Boost your bottom line and staff morale with these practical and simple to implement ideas. After the initial success of the #1 best-seller in Australia and Taiwan; here’s the new 4th edition of Good Service is Good Business. First published by Prentice Hall/Pearson...
Martin Hardware
Customer Service in the Real World
Language: English
Release Date: February 9, 2015
When a “big box” hardware and home improvement store opened in northern Houston, only three and a half miles from Martin Hardware, local residents shook their heads and forecast the old store’s closure. After all, how could a 67-year-old hardware in an old converted barn compete in pricing and...
QR Codes Kill Kittens
How to Alienate Customers, Dishearten Employees, and Drive Your Business into the Ground
Language: English
Release Date: September 30, 2013
Easy to digest tips and tools on how not to run a business
Experts are constantly telling us what we need to be doing to improve our businesses. Hundreds of books in the market are filled with advice from these experts. But how can you filter out all of the bad advice, misinformation, and misuse...
Fail Fast or Win Big
The Start-Up Plan for Starting Now
Language: English
Release Date: February 18, 2015
With today’s marketplace changing at lightning speed, how can entrepreneurs spend the traditional several months perfecting their business plans and finding investors before finally launching their business? They can’t! Because the truth is, the longer they take to launch their company, the more...
The Cornell School of Hotel Administration on Hospitality
Cutting Edge Thinking and Practice
Language: English
Release Date: March 31, 2011
This cutting edge and comprehensive book—with contributions from the star faculty of Cornell University's School of Hotel Administration—offers the latest thinking on the best practices and strategies for hospitality management. A must for students and professionals seeking to enter or expand...
by Ify Okeowo
Language: English
Release Date: November 15, 2017
Language: English
Release Date: November 15, 2017
A woman's journey into motherhood changes her perspective about Customer Service, bringing about a positive change in her company's turn over in less than a month.
by Michael B. Rynowecer
Language: English
Release Date: July 1, 2015
Language: English
Release Date: July 1, 2015
The Mad Clientist distilled 14,000 in-depth interviews with top executives into 26 pithy, pointed actions for you to start using today. Spend just 26 minutes with The Mad Clientist and his ABCs of Client Service and improve your client service immediately. An unconventional look at a serious topic,...
by Brian Tracy
Language: English
Release Date: June 11, 2014
Language: English
Release Date: June 11, 2014
Too often, businesses create a product or service and then focus their marketing efforts on trying to convince customers that they need it. But the key to successful marketing--and a successful business for that matter--is already knowing that what you are offering is what the public has been searching...