Customer Service category: 721 books
by Jennifer Hancock
Language: English
Release Date: November 9, 2018
Language: English
Release Date: November 9, 2018
Without customers, we don’t have a business. But what can or should we do if one of our customers is cranky? Answer: Learn why people behave how they do and how you can respond so that you can be happier and more effectively help solve your customer’s problems without getting pulled into their...
Be the Spark
Five Platinum Service Principles for Creating Customers for Life
Language: English
Release Date: December 17, 2018
In today's competitive business world, there's no place for lackluster performance, half-brilliant contributions, or low-burning customer service. When you find your SPARK you shine brilliantly against a backdrop of automation, algorithms, and autonomous cars. You realize you weren't just hired...
Selling Luxury
Connect with Affluent Customers, Create Unique Experiences Through Impeccable Service, and Close the Sale
Language: English
Release Date: May 27, 2009
Praise for Selling Luxury
"Geneviève and Robin have brought together their talents to create a book that gives all Sales Ambassadors the fundamentals in selling and building customer loyalty."
—Hamida Belkadi, CEO, De Beers Diamond Jewellers, USA
"Selling Luxury is...
Yellow
How to create a culture of service and stand up for the customers
Language: English
Release Date: August 3, 2018
YELLOW How to create a culture of service and stand up for the customers. A business parable inspired by real-life events. STOP COMPLAINING AND MAKE THINGS HAPPEN Companies make great efforts to win a client, only to lose it later because of a poor service attitude. Different areas work internally...
501 Ways to Roll Out the Red Carpet for Your Customers
Easy-to-Implement Ideas to Inspire Loyalty, Get New Customers, and Make a Lasting Impression
Language: English
Release Date: December 21, 2015
It’s no secret that companies that deliver one-of-a-kind experiences for their customers create raving fans that return, refer, and clamor for more. As a leader in your organization, you are charged with coming up with unique and exciting ideas for rolling out the red carpet for your customers....
by Stuart Soon Wah Lim
Language: English
Release Date: January 11, 2015
Language: English
Release Date: January 11, 2015
This e- book is designed to provide you a compact and workable approach to secure proactive, first mover advantages when trying to maintain your sanity and control while serving demanding stakeholders and customers. The integrated approach proposed will give you a comprehensive roadmap of processes...
Secret Service
Hidden Systems That Deliver Unforgettable Customer Service
Language: English
Release Date: January 28, 2003
The new rules for persuasive messaging. When it comes to messaging, what worked in the past won't work today. Our noisy, digital world has undermined our ability to focus. For a message to grab attention and persuade, it now has to pass the SAUCE test and be: Simple, Appealing, Unexpected, Credible,...
55 Steps to Outrageous Service
Outrageous Service Principles to Better Serve Your Customers
Language: English
Release Date: July 1, 2014
Handbook for managers and leaders in business and orginazations who seek to enhance customer or client experience.
Jobs to Be Done
A Roadmap for Customer-Centered Innovation
Language: English
Release Date: November 15, 2016
In an age of unlimited data and research, why do more than 50 percent of new products fail to meet expectations? It boils down to a lack of customer insight. The revolutionary theory behind Jobs to Be Done argues that people purchase products and services to solve a specific problem or fulfill a distinct...
How to Be a Fierce Competitor
What Winning Companies and Great Managers Do in Tough Times
Language: English
Release Date: February 2, 2010
From best-selling author Jeffrey J. Fox, how the savvy see opportunity -- and capitalize on it
Economic downturns separate the winning companies from the struggling. And as best-selling author Jeffrey J. Fox shows, tough times also give solid companies, strong managers, and potential rainmakers...
The Customer of Tomorrow
Strategies for Keeping Pace with Rapidly Changing Behaviors, Technologies, and Expectations
Language: English
Release Date: April 28, 2015
With consumer decisions being made at increasing speed, and the time it takes to win wallet-share rapidly shrinking, how can you prepare?
Today’s customer has more access to information and influencers, at a click or swipe, than ever before. The speed at which consumer decisions are made...
Why CRM Doesn't Work
How to Win by Letting Customers Manange the Relationship
Language: English
Release Date: May 21, 2010
CRM was supposed to help businesses better understand their customers and increase efficiency. Yet most companies are not getting the return they expected. Is it possible to make customers happy and, at the same time, improve ROI? Is there a practical, affordable way to get customers to say what they...
The Loyalty Leap
Turning Customer Information into Customer Intimacy
Language: English
Release Date: May 10, 2012
Collecting data is easy for marketers. Figuring out what to do with it is hard.
Technology has made it almost routine for companies to know exactly when, where, and how their customers shop, both online and off. As soon as someone pulls out a credit card—or even better, a membership rewards...
by Robert Pemberton
Language: English
Release Date: December 16, 2017
Language: English
Release Date: December 16, 2017
The Lean Office
This book will enable you to transform your culture and enhance your bottom line by implementing Lean Management concepts. It’s applicable to all types of offices, large and small. From Fortune 500 companies, thru to Government agencies and to small businesses, by implementing...