Business Communication category: 2495 books
How to Read a Person Like a Book
Observing Body Language to Know What People Are Thinking
Language: English
Release Date: April 26, 2012
Imagine meeting someone for the first time and within minutes—without a word being said—having the ability to tell what that person is thinking. Magic? Not quite. Whether people are aware of it or not, their body movements clearly
express their attitudes and motives, communicating key information...
by European Commission
Language: English
Release Date: April 10, 2015
Language: English
Release Date: April 10, 2015
This guide is a companion to the English Translation Style Guide for European Union. For each EU Member State, plus two candidate countries, the guide provides English terms and translations. Most of the individual country sections contain a general introduction and parts on geography,...
by Len Guff
Language: English
Release Date: November 6, 2014
Language: English
Release Date: November 6, 2014
”To write or even speak English is not a science but an art. There are no reliable words. Whoever writes English is involved in a struggle that never lets up even for a sentence. He is struggling against vagueness, against obscurity, against the lure of the decorative adjective, against the encroachment...
Call Center Agent Series
Customer Service Training Series
Language: English
Release Date: July 21, 2015
Call Center Agents are a critical part of many companies operations and customer service departments. But agent rarelyget the training they need to understand how call centers work and what their purpose is.
They also don't understand what is expected of them and how their performance will...
by Justin Bariso
Language: English
Release Date: May 28, 2018
Language: English
Release Date: May 28, 2018
In this age of social media attacks, broken commitments, and rampant corruption, a high emotional intelligence quotient, or EQ, is more important than ever. Justin Bariso brings the concept of emotional intelligence up to date and into the real world, combining scientific research with high-profile...
How to Give a Speech
Easy-to-Learn Skills for Successful Presentations, Speeches, Pitches, Lectures, and More!
Language: English
Release Date: November 5, 2016
Your ability to speak confidently and persuasively is your most important asset. It helps you connect with people, share the ideas you’re most passionate about, and realize your dreams. This updated guide provides easy-to-learn skills that will take your speeches and presentations to the next level,...
by Natalie Canavor, Claire Meirowitz
Language: English
Release Date: February 1, 2010
Language: English
Release Date: February 1, 2010
This is the eBook version of the printed book. This element is an excerpt from The Truth About the New Rules of Business Writing (ISBN: 9780137153152) by Natalie Canavor and Claire Meirowitz. Available in print and digital formats. A practical, step-by-step plan for organizing emails that communicate...
by Meryl Runion, Diane Windingland
Language: English
Release Date: December 12, 2011
Language: English
Release Date: December 12, 2011
The Right Phrase for Every Situation . . . Every Time
You know that how you begin a business conversation or meeting sets the stage for success. But coming up with just the right words can be another matter. Perfect Phrases for Icebreakers has hundreds of ready-to-use phrases to get your interactions...
La estrategia del pingüino
Influir con mensajes que se contagian de persona en persona
Language: Spanish
Release Date: June 3, 2011
Todas las claves para influir en el nuevo entorno de las comunicaciones en cadena, a tiempo real y de persona en persona.
El declive de la comunicación de masas y el triunfo de las tecnologías de comunicación de persona en persona han provocado una explosión de información que crece de...
Kill Bad Meetings
Cut 50% of your meetings to transform your culture,improve collaboration and accelerate decisions
Language: English
Release Date: February 27, 2018
Are you ready to save a day a week? Make meetings matter again. This book could be the best investment in your productivity and engagement that you ever make.
Meetings are probably the largest unmanaged cost area in large organizations. Today meetings consume about 40% of working time for managers...
Maximum Influence
The 12 Universal Laws of Power Persuasion
Language: English
Release Date: June 10, 2013
How would you like to be able to read anyone instantly? Get people to trust you instinctively? Change minds easily? Convince anyone to give you almost anything? These “powers” are not unobtainable Jedi mind tricks but are actual skills that everyday people can discover and develop within themselves--today!...
by Paul Hellman
Language: English
Release Date: April 13, 2017
Language: English
Release Date: April 13, 2017
The average attention span today has dropped to 8 seconds (which means you may want to send out detailed bullet points reviewing what was discussed at your last staff meeting). With more distractions today than ever before for the average person, it has become as difficult as it’s ever been to get...
Powerful Phrases for Effective Customer Service
Over 700 Ready-to-Use Phrases and Scripts That Really Get Results
Language: English
Release Date: September 12, 2012
Let's face it, dealing with customers isn't easy. They aren't always right--or even pleasant. But experienced business author Renée Evenson ensures you always have the right words to defuse tense interactions. In Powerful Phrases for Effective Customer Service, she covers thirty challenging customer...
How To Meet New People Guidebook
Overcome Fear and Connect Now
Language: English
Release Date: January 24, 2018
Do you want to meet new people easily? Want to bond with new people quickly?
Instantly remove fear, shyness, and rejection. Follow these little formulas for stress-free introductions and conversations with strangers.
Meeting new people is easy when we can read their minds. Discover how...