by
Iris Benöhr, Professor Christopher Hodges, Dr Naomi Creutzfeldt
Language: English
Release Date: May 10, 2012
This is the first systematic comparative study into how consumer ADR systems (usually ombudsmen and médiateurs) work, the differing national architectures within which they operate and how they can be improved. It describes ADR schemes in Belgium, France, Germany, Lithuania, the Netherlands, Poland,...