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Embedding a Culture of Continuous Improvement in Financial Services

Winner of the 2019 Shingo Publication Award. This award recognizes and promotes writing that has had a significant impact and advances the body of knowledge regarding operational excellence. In the first edition of this book, the authors shared their extensive industry experience to explain 5 simple habits that support embedding a Culture of Continuous Improvement. This updated second edition, with more than 60 additional pages, expands on the learning and shares how to progress the development of the habits through three levels of maturity. The authors combine their seventy years of collective experience in Lean and business improvement to present 5 basic habits to the reader that are easy to learn yet take years to master. A Culture of Continuous Improvement in your organisation will start to develop almost as soon as the habits are applied and continue to mature as they are mastered. Case studies in two of the world’s leading banking organisations demonstrate how the Culture of Continuous Improvement has been applied in real-world situations. The authors also discuss the underlying neuroscience to explain why these habits actually work. This book is essential reading for leaders and business improvement professionals alike. About the Authors: Morgan started off as a naval officer specialising in engineering, then undertook a master’s degree in Lean. He has deployed Lean Six Sigma in over seven different organisations, training over 1000 black belts, 5000 green belts and coaching the delivery of over 1bn in savings and over 23 international awards. He works in many industry sectors including automotive, marine, heavy engineering, government, logistics and financial services. He has a PhD in competitive advantage and technology diffusion and is a certified executive coach and published author. Chris Butterworth has had many years’ experience of operating at senior management positions in several multinational organisations such as JCB, Jaguar and Corus and has been a partner with S A Partners for over sixteen years. Chris coach’s executive teams and transfers knowledge across all levels of an organisation and has spoken at many international conferences. He is a certified Shingo Institute facilitator, a Shingo examiner and winner of Best New Speaker of the Year Award for TEC- The Executive Connection. After serving ten years as an F/A-18 fighter pilot in the US Marines, Brenton Harder moved to London as Head of Quality and IT with General Electric Information Services. Several years later, he moved to New York with HSBC as Senior VP for Global Transaction Banking before moving to Boston and Bangalore, India with Fidelity Investments as Head of Service Integration. Zurich was next for four years as Head of Operational Excellence with Credit Suisse, followed by another four years in Sydney leading the Business Productivity Group for the Commonwealth Bank of Australia. Brent is back in the USA now as Head of Business Process Improvement with the Bank of New York Mellon. He is a Certified Master Black Belt from GE, and holds a MBA, and a MSc in Technology Management.