What's the Secret?

To Providing a World-Class Customer Experience

Business & Finance, Marketing & Sales, Customer Service
Cover of the book What's the Secret? by John R. DiJulius III, Wiley
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Author: John R. DiJulius III ISBN: 9781118039427
Publisher: Wiley Publication: January 7, 2011
Imprint: Wiley Language: English
Author: John R. DiJulius III
ISBN: 9781118039427
Publisher: Wiley
Publication: January 7, 2011
Imprint: Wiley
Language: English

What's the Secret? gives you an inside look at the world-class customer service strategies of some of today's best companies. You'll learn how companies like Disney, Nordstrom, and The Ritz-Carlton get 50,000 employees to deliver world-class customer service on a consistent basis- and how your company can too. Packed with insider knowledge and a wealth of proven best practices, author John DiJulius will show you how your company can emulate the world's best customer service providers.

View on Amazon View on AbeBooks View on Kobo View on B.Depository View on eBay View on Walmart

What's the Secret? gives you an inside look at the world-class customer service strategies of some of today's best companies. You'll learn how companies like Disney, Nordstrom, and The Ritz-Carlton get 50,000 employees to deliver world-class customer service on a consistent basis- and how your company can too. Packed with insider knowledge and a wealth of proven best practices, author John DiJulius will show you how your company can emulate the world's best customer service providers.

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