John R Dijulius Iii: 2 books
The Customer Service Revolution
Overthrow Conventional Business, Inspire Employees, and Change the World
Language: English
Release Date: January 6, 2015
In The Customer Service Revolution, DiJulius points out how numerous companies have made Customer service their biggest competitive advantage, are dominating their industries, and have made price irrelevant. As a result of this Customer service revolution, people are being treated differently, better,...
What's the Secret?
To Providing a World-Class Customer Experience
Language: English
Release Date: January 7, 2011
What's the Secret? gives you an inside look at the world-class customer service strategies of some of today's best companies. You'll learn how companies like Disney, Nordstrom, and The Ritz-Carlton get 50,000 employees to deliver world-class customer service on a consistent basis- and how your company...