Using Information to Develop a Culture of Customer Centricity

Customer Centricity, Analytics, and Information Utilization

Nonfiction, Computers, Advanced Computing, Management Information Systems, Application Software, Business Software, General Computing
Cover of the book Using Information to Develop a Culture of Customer Centricity by David Loshin, Abie Reifer, Elsevier Science
View on Amazon View on AbeBooks View on Kobo View on B.Depository View on eBay View on Walmart
Author: David Loshin, Abie Reifer ISBN: 9780124115132
Publisher: Elsevier Science Publication: November 22, 2013
Imprint: Morgan Kaufmann Language: English
Author: David Loshin, Abie Reifer
ISBN: 9780124115132
Publisher: Elsevier Science
Publication: November 22, 2013
Imprint: Morgan Kaufmann
Language: English

Using Information to Develop a Culture of Customer Centricity sets the stage for understanding the holistic marriage of information, socialization, and process change necessary for transitioning an organization to customer centricity. The book begins with an overview list of 8-10 precepts associated with a business-focused view of the knowledge necessary for developing customer-oriented business processes that lead to excellent customer experiences resulting in increased revenues. Each chapter delves into each precept in more detail.

View on Amazon View on AbeBooks View on Kobo View on B.Depository View on eBay View on Walmart

Using Information to Develop a Culture of Customer Centricity sets the stage for understanding the holistic marriage of information, socialization, and process change necessary for transitioning an organization to customer centricity. The book begins with an overview list of 8-10 precepts associated with a business-focused view of the knowledge necessary for developing customer-oriented business processes that lead to excellent customer experiences resulting in increased revenues. Each chapter delves into each precept in more detail.

More books from Elsevier Science

Cover of the book Flexible Manipulators by David Loshin, Abie Reifer
Cover of the book Platform Technologies in Drug Discovery and Validation by David Loshin, Abie Reifer
Cover of the book Soft Scale Insects by David Loshin, Abie Reifer
Cover of the book PEM Water Electrolysis by David Loshin, Abie Reifer
Cover of the book Information Modeling and Relational Databases by David Loshin, Abie Reifer
Cover of the book Thinning Films and Tribological Interfaces by David Loshin, Abie Reifer
Cover of the book Pharmacology of the Blood Brain Barrier: Targeting CNS Disorders by David Loshin, Abie Reifer
Cover of the book Gas Chromatography by David Loshin, Abie Reifer
Cover of the book Self-Sensing Concrete in Smart Structures by David Loshin, Abie Reifer
Cover of the book Gas Well Deliquification by David Loshin, Abie Reifer
Cover of the book Theoretical Physics and Astrophysics by David Loshin, Abie Reifer
Cover of the book Physiology of Woody Plants by David Loshin, Abie Reifer
Cover of the book Management Accounting by David Loshin, Abie Reifer
Cover of the book Lawrie’s Meat Science by David Loshin, Abie Reifer
Cover of the book Handbook of Textile Fibre Structure by David Loshin, Abie Reifer
We use our own "cookies" and third party cookies to improve services and to see statistical information. By using this website, you agree to our Privacy Policy