Customer Centricity, Analytics, and Information Utilization
by
David Loshin, Abie Reifer
Language: English
Release Date: November 22, 2013
Using Information to Develop a Culture of Customer Centricity sets the stage for understanding the holistic marriage of information, socialization, and process change necessary for transitioning an organization to customer centricity. The book begins with an overview list of 8-10 precepts associated...