The Broken Link

Business & Finance, Marketing & Sales, Customer Service, Business Reference, Business Ethics, Business Communication
Cover of the book The Broken Link by Erik P. Feldmanis, Erik Feldmanis
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Author: Erik P. Feldmanis ISBN: 9781386558842
Publisher: Erik Feldmanis Publication: January 2, 2018
Imprint: Language: English
Author: Erik P. Feldmanis
ISBN: 9781386558842
Publisher: Erik Feldmanis
Publication: January 2, 2018
Imprint:
Language: English

The broken Link in Customer Service.

Customer Service  -  A thing of the past?  Let's face it, it's clearly time to change the way many businesses and organizations do "Business".

Knowledge is power, and this is a two-way street. The more informed the organization and the customer is, the more successful the outcome for both parties. Customer service is not a secret - it's an expectation of the customer and a responsibility of the organization.

This book is written allowing the reader to become proactively involved in the process of learning, evaluation, discussion  and developing of solutions to  real-world customer service events, focusing on why these processes sometimes go wrong and what can be done to reverse these spiraling trends.

View on Amazon View on AbeBooks View on Kobo View on B.Depository View on eBay View on Walmart

The broken Link in Customer Service.

Customer Service  -  A thing of the past?  Let's face it, it's clearly time to change the way many businesses and organizations do "Business".

Knowledge is power, and this is a two-way street. The more informed the organization and the customer is, the more successful the outcome for both parties. Customer service is not a secret - it's an expectation of the customer and a responsibility of the organization.

This book is written allowing the reader to become proactively involved in the process of learning, evaluation, discussion  and developing of solutions to  real-world customer service events, focusing on why these processes sometimes go wrong and what can be done to reverse these spiraling trends.

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