Service Recovery Skills
Business & Finance, Business Reference, Business Etiquette, Business Ethics, Management & Leadership, Decision Making & Problem Solving
| Author: | The Customer Service Training Institute | ISBN: | 1230000289374 |
| Publisher: | The Customer Service Training Institute | Publication: | January 3, 2015 |
| Imprint: | Language: | English |
| Author: | The Customer Service Training Institute |
| ISBN: | 1230000289374 |
| Publisher: | The Customer Service Training Institute |
| Publication: | January 3, 2015 |
| Imprint: | |
| Language: | English |
How we react when a customer becomes unhappy or dissatisfied can mean the difference between losing a customer and creating a customer for life. Though it may sound like a cliche, problems can really become opportunities if you go about solving them in the right way.
Losing a customer is a major problem for any business because it can cost up to 10 times more to get a new customer than it does to keep an existing customer happy. So it makes sense to not only resolve problems but to use them as an opportunity to show your customers just how much you care about them and how committed you are to them.
"Service Recovery Skills" will teach you easy to learn tips and techniques designed not only to resolve problems but to also recover from them very nicely and quickly. You really can create a more dedicated customer even after a problem if you follow the information in this book.
The Customer Service Training Institute has developed their own style of learning called the "Self-Paced" method which enables everyone to learn at their own speed and on their own schedule. Their manuals are not only easy to read but provide extremely fast results with less time and effort.
How we react when a customer becomes unhappy or dissatisfied can mean the difference between losing a customer and creating a customer for life. Though it may sound like a cliche, problems can really become opportunities if you go about solving them in the right way.
Losing a customer is a major problem for any business because it can cost up to 10 times more to get a new customer than it does to keep an existing customer happy. So it makes sense to not only resolve problems but to use them as an opportunity to show your customers just how much you care about them and how committed you are to them.
"Service Recovery Skills" will teach you easy to learn tips and techniques designed not only to resolve problems but to also recover from them very nicely and quickly. You really can create a more dedicated customer even after a problem if you follow the information in this book.
The Customer Service Training Institute has developed their own style of learning called the "Self-Paced" method which enables everyone to learn at their own speed and on their own schedule. Their manuals are not only easy to read but provide extremely fast results with less time and effort.
