Effective problem solving is equal parts art and science. In this book, Craig Cochran shows how to master both sides of the problem-solving coin by explaining the process step by step. Have you ever wondered why problem-solving efforts that start out strong, with motivated team members and supportive managers, fizzle out before they produce any benefits? Or why it can be so hard to stick with a problem until its solved? Craig Cochran will explain the answers. This straightforward book is ideal for managers with long-standing business problems, as well as front-line employees who are often intimately familiar with dealing with them. Topics covered include: Selecting the right problem Forming effective problem-solving teams Planning and implementing corrective actions How to verify effectiveness Writing a problem statement Identifying root causes Defining the current process
Effective problem solving is equal parts art and science. In this book, Craig Cochran shows how to master both sides of the problem-solving coin by explaining the process step by step. Have you ever wondered why problem-solving efforts that start out strong, with motivated team members and supportive managers, fizzle out before they produce any benefits? Or why it can be so hard to stick with a problem until its solved? Craig Cochran will explain the answers. This straightforward book is ideal for managers with long-standing business problems, as well as front-line employees who are often intimately familiar with dealing with them. Topics covered include: Selecting the right problem Forming effective problem-solving teams Planning and implementing corrective actions How to verify effectiveness Writing a problem statement Identifying root causes Defining the current process