Pizza Station

Nonfiction, Science & Nature, Technology, Operations Research, Business & Finance, Management & Leadership, Production & Operations Management, Computers, Database Management
Cover of the book Pizza Station by Matthew J. Drake, Pearson Education
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Author: Matthew J. Drake ISBN: 9780133822854
Publisher: Pearson Education Publication: January 16, 2014
Imprint: Pearson FT Press Language: English
Author: Matthew J. Drake
ISBN: 9780133822854
Publisher: Pearson Education
Publication: January 16, 2014
Imprint: Pearson FT Press
Language: English

Using Lean Six Sigma techniques, this new case study challenges readers to analyze why a local pizza restaurant is experiencing a rapid increase in customer complaints, ranging from late delivery to poor crusts. Crystallizing realistic analytical challenges faced by companies in many industries and markets, it exposes readers to the entire decision-making process, providing opportunities to perform analyses, interpret output, and recommend the best course of action. Author: Kathryn Marley, Duquesne University; and Gopesh Anand, University of Illinois at Urbana–Champaign.

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Using Lean Six Sigma techniques, this new case study challenges readers to analyze why a local pizza restaurant is experiencing a rapid increase in customer complaints, ranging from late delivery to poor crusts. Crystallizing realistic analytical challenges faced by companies in many industries and markets, it exposes readers to the entire decision-making process, providing opportunities to perform analyses, interpret output, and recommend the best course of action. Author: Kathryn Marley, Duquesne University; and Gopesh Anand, University of Illinois at Urbana–Champaign.

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