Sarah Cook: 21 books
Customer Care Excellence
How to Create an Effective Customer Focus
Language: English
Release Date: November 3, 2010
Customer loyalty is essential to the long term financial success of your business, but with more choice then ever before, customers today have high expectations of the products and services they use. To continue to meet - and even to exceed - these high expectations, you need a top notch customer...
by Sarah Cook
Language: English
Release Date: May 15, 2017
Language: English
Release Date: May 15, 2017
Good customer service may be seen as a crucial asset for most organisations. But how do you know that you are delivering good customer service both externally and internally and, more importantly, delivering it to meet and exceed your customers' expectations? Customer service is an intangible thing,...
Leading the Customer Experience
Inspirational Service Leadership
Language: English
Release Date: March 9, 2016
Leading the Customer Experience explores the relationship between leadership behaviour and exceptional service. Most organisation’s strategic aims and goals centre on the delivery of excellent service. Loyal customers not only keep buying from a company but also recommend the business to others....
Essential Time Management and Organisation
A Pocket Guide
Language: English
Release Date: October 20, 2011
Essential Time Management and Organisation will help you transform the way you work and regain control of your working day. This clear and concise guide offers tried and tested techniques for organising your time and achieving your goals.
Complaint Management Excellence
Creating Customer Loyalty through Service Recovery
Language: English
Release Date: May 3, 2012
Across the global economy, customers' expectations are continually rising - but many companies fail to deliver against those expectations. With the rise in social media, customers are becoming more vocal in expressing any dissatisfaction, which can both lose existing customers and alienate potential...
Coaching for High Performance
How to develop exceptional results through coaching
Language: English
Release Date: January 27, 2009
If you are an IT manager and work with IT professionals on a regular basis, Coaching for High Performance will inspire you with practical advice and tips on a range of soft skills areas to help you create the ideal coaching environment for your department. Use your easy to apply coaching skills...
Leading for Success
Unleash your leadership potential to achieve extraordinary results
Language: English
Release Date: February 24, 2009
Leading for Success is intended to provide IT managers with practical advice and tips on how to become an effective leader. Whatever the environment in which you work, providing effective leadership fosters a climate where team members want to give of their best and where organisational goals are...
The Effective Manager
Management skills for high performance
Language: English
Release Date: February 24, 2009
This book will help you develop your management skills. It is designed to assist you in understanding the characteristics of a high-performance manager, to help you assess where your strengths and development areas lie as a manager and to create a plan of action for realising your management potential.
Coping with Unplanned Absences
A Pocket Guide
Language: English
Release Date: June 7, 2010
This pocket guide, based on best practice guidelines, looks at what you can do to ensure your employees fulfil their obligations and turn up as required. It then gets to grips with the question of how your organisation should handle unplanned absences before and when they arise.
Building a High Performance Team
Proven techniques for effective team working
Language: English
Release Date: January 27, 2009
This book will help you to create a strong team. It is designed to assist you in understanding the characteristics of a high-performance team, to help you assess where your team stacks up and to develop a plan of action for realising team potential.
The Battle for China's Spirit
Religious Revival, Repression, and Resistance under Xi Jinping
Language: English
Release Date: May 16, 2017
The Battle for China’s Spirit is the first comprehensive analysis of its kind, focusing on seven major religious groups in China that together account for over 350 million believers: Chinese Buddhism, Taoism, Catholicism, Protestantism, Islam, Tibetan Buddhism, and Falun Gong. The study examines...
The Effective Manager
Management skills for high performance
Language: English
Release Date: February 24, 2009
This book will help you develop your management skills. It is designed to assist you in understanding the characteristics of a high-performance manager, to help you assess where your strengths and development areas lie as a manager and to create a plan of action for realising your management potential.
Coaching for High Performance
How to develop exceptional results through coaching
Language: English
Release Date: January 27, 2009
If you are an IT manager and work with IT professionals on a regular basis, Coaching for High Performance will inspire you with practical advice and tips on a range of soft skills areas to help you create the ideal coaching environment for your department. Use your easy to apply coaching skills...
by Jody Lynn Nye, Lee French, Sarah Craft
Language: English
Release Date: April 16, 2019
Language: English
Release Date: April 16, 2019
THESE LADIES AREN'T WAITING.
Twenty bestselling and award-winning authors offer enchanting tales of women and girls forging paths through darkness and peril. Cleverness, curiosity, and determinations make worthy heroines in fantastical new worlds.
Featuring stories by:
Jody Lynn...
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