Measuring Business Excellence

Business & Finance, Industries & Professions, Quality Control, Human Resources & Personnel Management, Organizational Behavior
Cover of the book Measuring Business Excellence by Gopal K. Kanji, Taylor and Francis
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Author: Gopal K. Kanji ISBN: 9781134514816
Publisher: Taylor and Francis Publication: October 12, 2012
Imprint: Routledge Language: English
Author: Gopal K. Kanji
ISBN: 9781134514816
Publisher: Taylor and Francis
Publication: October 12, 2012
Imprint: Routledge
Language: English

Business Excellence and Total Quality Management (TQM) models provide a means of measuring the satisfaction of customers, employees and shareholders simultaneously. A number of such models currently exist, but, the author argues, none of these address all dimensions of TQM.
This book introduces the principles of TQM, and establishes their use in measuring Business Excellence in an organisational environment. It comparatively evaluates various TQM and Business Excellence models, and discusses the complexities of measuring success.
Presenting important, innovative work by one of the most eminent scholars in the field, this book is essential reading for both academics and professionals working in quality management.

View on Amazon View on AbeBooks View on Kobo View on B.Depository View on eBay View on Walmart

Business Excellence and Total Quality Management (TQM) models provide a means of measuring the satisfaction of customers, employees and shareholders simultaneously. A number of such models currently exist, but, the author argues, none of these address all dimensions of TQM.
This book introduces the principles of TQM, and establishes their use in measuring Business Excellence in an organisational environment. It comparatively evaluates various TQM and Business Excellence models, and discusses the complexities of measuring success.
Presenting important, innovative work by one of the most eminent scholars in the field, this book is essential reading for both academics and professionals working in quality management.

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