Measuring Business Excellence

Business & Finance, Industries & Professions, Quality Control, Human Resources & Personnel Management, Organizational Behavior
Cover of the book Measuring Business Excellence by Gopal K. Kanji, Taylor and Francis
View on Amazon View on AbeBooks View on Kobo View on B.Depository View on eBay View on Walmart
Author: Gopal K. Kanji ISBN: 9781134514816
Publisher: Taylor and Francis Publication: October 12, 2012
Imprint: Routledge Language: English
Author: Gopal K. Kanji
ISBN: 9781134514816
Publisher: Taylor and Francis
Publication: October 12, 2012
Imprint: Routledge
Language: English

Business Excellence and Total Quality Management (TQM) models provide a means of measuring the satisfaction of customers, employees and shareholders simultaneously. A number of such models currently exist, but, the author argues, none of these address all dimensions of TQM.
This book introduces the principles of TQM, and establishes their use in measuring Business Excellence in an organisational environment. It comparatively evaluates various TQM and Business Excellence models, and discusses the complexities of measuring success.
Presenting important, innovative work by one of the most eminent scholars in the field, this book is essential reading for both academics and professionals working in quality management.

View on Amazon View on AbeBooks View on Kobo View on B.Depository View on eBay View on Walmart

Business Excellence and Total Quality Management (TQM) models provide a means of measuring the satisfaction of customers, employees and shareholders simultaneously. A number of such models currently exist, but, the author argues, none of these address all dimensions of TQM.
This book introduces the principles of TQM, and establishes their use in measuring Business Excellence in an organisational environment. It comparatively evaluates various TQM and Business Excellence models, and discusses the complexities of measuring success.
Presenting important, innovative work by one of the most eminent scholars in the field, this book is essential reading for both academics and professionals working in quality management.

More books from Taylor and Francis

Cover of the book The Social Epistemology of Experimental Economics by Gopal K. Kanji
Cover of the book British Cultural Identities by Gopal K. Kanji
Cover of the book Current Issues in Stuttering Research and Practice by Gopal K. Kanji
Cover of the book Trauma and Resilience Among Child Soldiers Around the World by Gopal K. Kanji
Cover of the book School Mission Statement, The by Gopal K. Kanji
Cover of the book Palestinian Refugee Repatriation by Gopal K. Kanji
Cover of the book Feminist Perspectives on Criminal Law by Gopal K. Kanji
Cover of the book An Introduction to Writing for Electronic Media by Gopal K. Kanji
Cover of the book Deregulation and Transport by Gopal K. Kanji
Cover of the book The English Verb by Gopal K. Kanji
Cover of the book Dangerous Sexualities by Gopal K. Kanji
Cover of the book Folklare Of The Jews by Gopal K. Kanji
Cover of the book Planning, Teaching and Class Management in Primary Schools by Gopal K. Kanji
Cover of the book Optimal Audio and Video Reproduction at Home by Gopal K. Kanji
Cover of the book The Real World of the Small Business Owner (Routledge Revivals) by Gopal K. Kanji
We use our own "cookies" and third party cookies to improve services and to see statistical information. By using this website, you agree to our Privacy Policy