Managing the New Customer Relationship
Strategies to Engage the Social Customer and Build Lasting Value
Business & Finance, Marketing & Sales, Sales & Selling
| Author: | Ian Gordon | ISBN: | 9781118255858 |
| Publisher: | Wiley | Publication: | March 21, 2013 |
| Imprint: | Wiley | Language: | English |
| Author: | Ian Gordon |
| ISBN: | 9781118255858 |
| Publisher: | Wiley |
| Publication: | March 21, 2013 |
| Imprint: | Wiley |
| Language: | English |
Praise for MANAGING THE NEW CUSTOMER RELATIONSHIP
“Gordon delivers an impressive synthesis of the newest methods for engaging customers in relationships that last. No organization today can succeed without the mastery of customer relationship management strategy fundamentals. But to win in the decades ahead, you must also understand and capitalize on the rapidly evolving social computing, mobility and customer analytics technologies described in this book. Checklists, self-assessments and graphical frameworks deliver pragmatic value for the practicing manager.”
— William Band, Vice-President, Principal Analyst, Forrester Research Inc., Cambridge, MA
Praise for MANAGING THE NEW CUSTOMER RELATIONSHIP
“Gordon delivers an impressive synthesis of the newest methods for engaging customers in relationships that last. No organization today can succeed without the mastery of customer relationship management strategy fundamentals. But to win in the decades ahead, you must also understand and capitalize on the rapidly evolving social computing, mobility and customer analytics technologies described in this book. Checklists, self-assessments and graphical frameworks deliver pragmatic value for the practicing manager.”
— William Band, Vice-President, Principal Analyst, Forrester Research Inc., Cambridge, MA
